To understand dependencies between the level of service and passenger satisfaction

This measure will qualitatively assess and understand the mobility patterns of non-public transport (PT) users to identify opportunities for targeted interventions. Surveys and data analysis will be conducted to understand mobility flows and address complaints about PT service. New dialog formats will be established with PT and non-PT users to better address their needs. The aim is to encourage non-PT users to consider PT options in the future through service improvements and campaigns.