Improve public perception of PT

This measure aims to bridge the gap between perceived and actual quality of public transport (PT) service. To evaluate communication and educational efforts from 2023 to 2026, qualitative surveys will be conducted to assess the perception of PT quality. Surveys include a quality-of-service survey (punctuality, regularity, cleanliness, passenger information…) and a modal split survey (baseline in 2023/2024 and a comparative questionnaire in 2026 in both cases), and the use of serious games. The goal is to understand user expectations, enhance PT perception, and improve overall quality of service.